Shipping policy

Last updated: September 4, 2026

Thanks for shopping with On A Box. Some of our products are kept in inventory, while others are produced specifically after you place your order. This allows us to offer more designs and sizes without producing unnecessary inventory.

Order Processing

Orders begin processing as soon as possible after they are placed.

Some On A Box products are made to order or print on demand, which means production may not begin until after your purchase is completed.

Production and processing times vary depending on the product, order volume, and fulfillment location. Estimated shipping or delivery times shown on our website are estimates and are not guaranteed.

Shipping Times

Shipping time begins after your order has finished processing or production.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout when available.

Delivery times may be affected by:

  • carrier delays;
  • weather;
  • holidays;
  • high order volume;
  • production delays;
  • incorrect or incomplete shipping addresses; or
  • other circumstances outside our reasonable control.

We appreciate your patience when delays occur.

Print-on-Demand and Fulfillment Partners

Some On A Box products are produced and shipped by third-party fulfillment partners on our behalf.

Your purchase is always from On A Box LLC. If you have a question or problem with an order, please contact On A Box directly at hello@onabox.store rather than contacting the fulfillment company shown on a package or shipping label.

Split Shipments

Items in the same order may occasionally be produced or shipped from different locations.

As a result, your order may arrive in more than one package and on different days.

You will not be charged additional shipping solely because we choose to split an order into multiple shipments.

Tracking

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow some time after receiving a shipping notification for the carrier to begin displaying tracking activity.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact hello@onabox.store as soon as possible.

Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order begins fulfillment.

Customers may be responsible for additional shipping or replacement costs when an order cannot be delivered because an incorrect or incomplete address was provided at checkout.

Packages Returned to Sender

If a package is returned because of an incorrect address, failed delivery attempt, refusal of delivery, or another issue outside the control of On A Box, please contact us.

We will work with you to determine whether the package can be reshipped. Additional shipping charges may apply when the original delivery information was incorrect or the package was refused.

Lost or Delayed Packages

If tracking shows that your package has not moved for an extended period or appears to have been lost in transit, contact us at hello@onabox.store.

We will help investigate the shipment with the carrier or fulfillment partner and determine the appropriate next step.

A carrier showing a package as delivered does not always mean it has been permanently lost. We may ask you to check around the delivery location, with household members, neighbors, or the carrier before a replacement or refund is considered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 30 days of delivery at hello@onabox.store.

Include your order number and photographs of the item and packaging when possible.

If the issue resulted from a production or fulfillment error, we will work to make it right at no additional cost to you.

Please see our Return & Refund Policy for additional information.

Shipping Promotions

Free shipping offers, minimum-order thresholds, promotional shipping rates, or other shipping promotions may change from time to time.

Any applicable promotion will be displayed on our website or during checkout and is subject to the terms shown at that time.

Contact Us

Questions about shipping or an existing order can be sent to:

On A Box LLC
hello@onabox.store
onabox.store