Refund policy

We want you to be happy with your On A Box gear. If something isn’t right, contact us at hello@onabox.store and we’ll help you sort it out.

Returns and exchanges

We accept returns and size exchanges within 30 days of delivery.

To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition. Items showing signs of wear, washing, damage after delivery, or other use may not be eligible for return.

If you ordered the wrong size or simply changed your mind, you are responsible for the cost of shipping the item back to On A Box. Please contact us before sending anything so we can provide return instructions.

For an approved size exchange, once we receive and inspect your returned item, we will arrange for the replacement item to be produced and shipped to you. On A Box will cover the standard shipping cost for the replacement item.

Because many of our products are made to order, replacement items may need to be newly produced rather than pulled from existing inventory.

Refunds

If you prefer a refund instead of an exchange, approved returns will be refunded to your original payment method after the returned item has been received and inspected.

Original shipping charges are non-refundable unless the return is the result of an error by On A Box or a defective product.

Please allow several business days after we process your refund for your bank or card provider to post the credit to your account.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, or you received the wrong item, contact us at hello@onabox.store within 30 days of delivery.

Please include your order number and photos showing the issue.

If the item is defective or we made an error, we will make it right at no additional cost to you. Depending on the situation, we may provide a replacement or refund.

In most cases, you will not need to return a defective or incorrect item unless we specifically ask you to do so.

Made-to-order products

Some On A Box products are produced specifically after an order is placed. Because production may begin shortly after purchase, changes or cancellations cannot always be made once an order enters production.

If you need to change or cancel an order, contact us as soon as possible at hello@onabox.store. We’ll do our best to help, but we cannot guarantee changes or cancellations after production has started.

Return shipping

Do not send returns to the address shown on your original package or directly to one of our production partners.

Please contact hello@onabox.store first for return instructions and the correct return address.

Customers are responsible for return shipping for size changes, preference changes, or buyer’s remorse. On A Box covers costs associated with items that are defective, damaged on arrival, or incorrect.

Questions

For any questions about returns, refunds, or exchanges, contact:

On A Box LLC
hello@onabox.store